Excellence in Customer Service Is Our Highest Priority.
At Kamek Precision, we are committed to our customers and to ensuring that their every need is met.
Our customer service is based on effective, two-way communication and a company-wide goal to provide plastic injection molding products of exceptional quality.
Customer Service Begins With Communication.
Communication is a key part of our customer service philosophy.
From internal communication among our personnel to external communication with customers, we believe that the ability to share information is critical to creating a high-quality product.
We value customer feedback. Customers have valuable insights to share with us.
In order to establish an effective partnership with our customers, we ensure that we are accessible to them before, during and after production is complete.
We promise a close working relationship so that our customers can easily communicate any concerns or questions they have, and so that we can give them regular progress reports.
As part of our commitment to customer communication, we:
- follow up to ensure complete satisfaction
- verify all purchase orders
- interface regularly with customers to keep abreast of changing needs and requirements and to address any issues of concern
Internal communication is of equal importance to our customer service goals. Effective communication between the personnel involved in a project ensures that challenges are met head on and resolved before they become problems.
Plastic Injection Molding Product Quality and Customer Service
As part of our commitment to customer service, we strive to deliver high-quality products, on time and on budget:
- We are continuously improving our processes to ensure accuracy and precision in all of the parts we produce.
- Regular review of our business processes enables us to find new efficiencies, which leads to cost savings for our customers.
- More efficient processing minimizes waste and improves productivity.
- The end result is on-time completion of projects.
- We use the latest technological innovations to improve our production and save time.
- ISO 9001:2001 and TS 16949, as part of our Advanced Quality Planning Process, make quality control an integral part of our projects, from start to finish.
Customer service and satisfaction result from this dedication to quality.
Customer Service and Our People
Our people are the most important part of our customer service efforts. Our entire organization shares in our goals to provide the best for our customers.
- Our personnel are well-trained and given regular opportunities for further skills development.
- We encourage all employees to participate in our commitment to quality.
- Open communication and teamwork are integral parts of our work environment.
Our personnel believe in our customer service goals and make achieving those goals part of their work ethic.